New Customer Service Training Available On Demand from Mastery ...

Written by admin on Monday, March 19th, 2012 ( Start discussion )
Tags: Available, Customer, Demand, from, Mastery, Service, Technologies, Training

Novi, MI (PRWEB) March 16, 2012

Mastery Technologies has expanded its catalog of workplace training to include business-skills content from the most respected brand in customer service training, Telephone Doctor. Seven of the first courses, now available in Masterys Video On Demand, focus on specific customer service skills imperative to service providers in any industry.

The importance of customer service is well known to most organizations and recently the media has drawn more attention to the need for careful hiring and training of customer service professionals. US News reports the customer service profession will see significant job growth in the next decade based on a Bureau of Labor Statistics projection that 338,400 customer service jobs will need to be filled by 2020. In addition to training customer service representatives on products and services, companies also need to provide basic skills training to ensure their corporate service standards are met.

I love how Nancy Friedmans coaching and the video dramatizations engage the learner, keeping them entertained while providing the skills needed to use these best practices on the job, says Bill Marker, President of Mastery Technologies.

Masterys robust course selection includes titles such as Business Friendly Customer Service and The Service Mentality that set the tone for an organizations service culture; a defined service point of view sets a higher standard for the organizations representatives. Additional skill-specific courses such as Essential Telephone Skills and Proactive Customer Service impart the needed knowledge and tools for customer service representatives to uphold the service culture.

Each course includes rich video content, a leader guide for the organizations trainer, a participant guide for the employee, and an interactive quiz to confirm the learners acquisition of knowledge and reinforce the concepts they should apply on the job. All seven of these titles are now available online on any of Masterys web sites:

The Service Mentality: 7 Characteristics of Excellent Service Providers
Five Forbidden Phrases (3.0)
Six Cardinal Rules of Customer Service (3.0)
Proactive Customer Service (3.0)
Essential Telephone Skills: 10 Core Skills to Delivering Excellent Service Over the Phone
Business Friendly Customer Service
Influencing The Interaction: 6 Practices for a More Satisfying Customer Experience

About Mastery Technologies Inc.

Mastery Technologies, founded in 1974, has partnered with leading video content providers to co-produce the largest interactive multimedia training library available to the workplace health, safety and environmental marketplace. Today, Mastery is extending their model to encompass all areas of workplace training. Mastery has helped thousands of companies develop greater competency and have created safer and secure workplaces. By expanding the scope of training Mastery believes it can enhance customer benefits, and help build more successful and effective organizations. Masterys ultimate vision is to help reach every working individual with quality training.

Source: http://www.cheshireportablebuildings.com/?p=63

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Eating habits ( space ) Ideas to shed pounds and even Health and ...

In case you are trying to lose weight, you simply can\?t overlook your own regular routines, because these add up to decide your quality of life and exactly how considerably you weigh. It is not just large items, nevertheless small ones that have to become resolved if you wish to help make any significant modifications in your life. Why don\?t we start discovering some of the habits along with procedures you have to be aware of to lose weight naturally.

The actual calories an individual drink supplment your everyday full approximately the people consume. It is easy to ingest all kinds of large caloric drinks all day long without having to be very mindful of this. An additional category you must think about is whatever you buy with a restaurant -do that suits you caffeine products filled with sugar and milk? A few of such products each day is a lot like owning an further dinner. Normal water is definitely the particular best as well as minimum poor beverage there\?s. Tea on its own is okay in moderation, however watch whatever you add to it. Genuine juice is healthy throughout a small amount too, nevertheless actually it is energy due to substantial concentration of berries sugar -much way more compared to consuming true fruit.

Eating spicy food could be a approach to slow up the level of calorie consumption you eat. Sodium won\?t count in this regard -in fact the opposite is valid, as it making you need to keep ingesting. Virtually any various other spruce, nonetheless, via garlic for you to warm peppers, will makes you are feeling content after enjoying a smaller or perhaps average sum. The simplest way to discover a larger selection of spices or herbs is always to test out food via numerous elements of the world, and turn into prepared to test brand new ones. You won\?t need to employ an excessive amount a single piquancy; often, all it takes is a new pinch possibly even to provide a great deal of flavour.

Probably the largest one barrier in order to slimming down could be the practice of taking in a lot of unfilled calories every single day. Junk foods, deep fried food items and quite a few candy, as an example, could possibly be tempting, however they aren\?t undertaking a person any good. These are generally unhealthy food which might be lacking in real health written content. They\?ve also been planning to have trans fatty acids, that happen to be poor in many ways.

With any luck , this article has assisted one to recognize how essential your routine is with regards to losing weight. Doing something similar to exercising just once shortly won\?t assist much, but when it is a consistent behavior, this is a distinct tale. Dieting on and off is just not worthwhile, but healthy diet plan will make an actual difference with time. Work with transforming 1 routine during a period, and you will at some point see a actual difference..

The true technique to shedding pounds is to pay attention to the routines you are acquainted with along with creating a number of adjustments. Although it\?s great to be able to exercise and find a good diet, this isn\?t typically ample for too long term outcomes. Many people, for instance, look closely at whatever they visit his or her primary meals but not the way they snack or even the substantial gram calorie drinks they will consume.

The body advantages of movements, which is wherever you happen to be anytime, so it\?s certainly not confined to times when you happen to be formally working out.

If we maneuver around much more in your house, function as well as in in between regular actions, we are really not depending entirely about our standard workouts, which too often are not that will constant. The body won\?t proper care what your location is, just that you might be productive -so stroll or run once you hold the possibility, as well as be dependent a smaller amount about technology for example vehicles, lifts along with escalators. Irrespective of where you\?re working, you\?ll be able to probably fit into a walk or perhaps a pair of throughout breaks or perhaps lunch time. As opposed to just sit down while watching Television as well as pc in the home, perform some training when you enjoy.

Take into account the psychological theory that it\?s easier to target introducing good stuff in your diet plan instead of letting go of poor issues. When you might have to lessen your intake of calories, it\?s a wise idea to focus more about healthy foods you need to be consuming as opposed to on what you must eliminate from your daily diet. The reason why this really is powerful is that you can simply purchase along with consume a great deal foods daily -and by simply focusing on what\?s healthy for you instead of harmful, visitors additional, significantly less sensible food is going to be less noticeable.

When you find yourself at the shop, will not even let your self take into consideration junk food or perhaps puddings right up until you\?ve gotten your current way to obtain generate, grain and other items which are ideal for an individual. Gain as much data as you possibly can about the features of greens, fruit, healthful fats, grain and the like, and you should want to eat these things.

If shedding pounds will be your target, it is organic to wish to have results at once, which is why collision along with celebrity diets may sound being a good idea. Though these kind of diets typically speak about the pain you are allowed to take in -such like a particular food package or maybe even cookies- once you examine, you find that you are simply allowed to take in few calories from fat each day. By simply reducing your calorie consumption to abnormally lower levels, these diets result in a slowdown within your bodies fat burning capacity (if you really would like the alternative that occurs), as you go into survival function. If you ultimately stop this diet, one\?s body, not used towards the elevated quantity of calories from fat, can gain pounds quickly and will also be time for where you started -or worse.

Your purpose ought to be to locate a proper diet that is sensible over a long time, not just one that you\?ll certainly need to cease.

If you possibly could modify your current habits inside healthful methods, losing weight will likely be more simple. The first task for making greater selections in each and every section of life is to become fully conscious of what you\?re doing the whole day. Attaining the target bodyweight may take a while, however fresh daily habits will help you get their slowly and gradually..

Want to know weight loss plans: The Secrets On How To Lose Weight ?

Source: http://whatis-eczema.com/other-skin-conditions/acne/eating-habits-space-ideas-to-shed-pounds-and-even-health-and-fitness/

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Tips And Basic Advice For Promoting Your Pet Dog's Dental Health ...

Home
? Pets ? Tips And Basic Advice For Promoting Your Pet Dog?s Dental Health

March 18, 2012

Posted by Trade Tips under Pets

As your dogs age, plaque build-up collects on their teeth. Unless you have been brushing your dog?s teeth since he was a puppy, it is likely that he will at least have bad breath and discolored teeth. As soon as you notice this take him to your veterinarian for an accurate diagnosis. If your dog doesn?t have bleeding gums, gingivitis or any other periodontal disease which would require professional cleaning and a high-cost bill, thank your lucky stars and begin taking care of his teeth at home.

This procedure can take some time to perfect. Some dogs may take to it quickly and easily, others will more resistant and need plenty of patience and praise. By the way, all of this info applies to cat teeth cleaning too.

The goal is to remove the plaque from their teeth before it?s had a chance to mineralize into calculus. It is not true that dry dog food prevents tartar, or that various chews and bones will remove it. The best way to clean your dog?s teeth is with daily brushing. There are gels, sprays and dog toothpaste available now, as are toothbrushes for the size of your dog?s muzzle. It is important to note that only the outside of the tooth needs brushing, unlike humans as well as when you are cleaning cat teeth also.

Once your dog is relaxed and sitting close to you, put a little gel or toothpaste on your finger, and with the other hand life and pull back his upper lip. Swipe all the teeth quickly and then stop and praise him. Repeat this on the lower lip and also the other side. This is best done after his last drink for the evening. When you feel your dog is comfortable with this new habit, introduce the soft brush and gently clean one or two teeth in a circular motion, making sure the bristles get as far under the gum-line as possible. If your dog is reluctant to allow the toothbrush into his mouth, try a finger brush. It is important to use a brush in order to give the gel or toothpaste the best chance to work with his saliva and break down the plaque.

Frequent brushing followed by praise and a play time will become quality time. Your dog will look forward to the cleaning and this new habit will benefit you both. Periodontal disease can spread harmful bacteria to different parts of his body if neglected, and will cause major ill-health. You wouldn?t want this for your best buddy.

How to brush dog teeth is detailed more on our website, Cactus Canyon. We offer tips and advice for how to correctly clean canine teeth safely.

Source: http://www.tipsntrade.com/pets/tips-and-basic-advice-for-promoting-your-pet-dogs-dental-health

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Charter a Private Jet Now via Paramount Business Jets | Helping ...

Have we been pouring over the travel market looking with charter a private jet however aren?t sure what company or alternatively route with take? PBJ can be a private jet charter broker specializing in freedom of choice, value and even accessibility. It has usually been our belief that customers must be the focus of any lucrative company as well as which can be why we all currently have such a firm emphasis on customer service not to mention affordability. We all employ travel specialists who have a passion for aviation and a breadth of knowledge within the business and also we all make them that you can buy to you at any kind of time. We in addition implement transparent pricing schemes thus that our clients won?t be surprised by any hidden bills or perhaps commission rates, creating a refreshing change for those who happen to be too frequently landed with extra costs at the last minute. By emphasizing the actual importance of your individual satisfaction we aim with build a long-term excellent relationship with you and in addition support you within the future with almost all your travel needs.

We all fully understand that flying on jet typically is not everyone?s ideal method of travel due in order to fear of heights plus general travel anxiousness. For this reason we take additional care of our customers or perhaps any of their passengers who can currently have anxiety regarding flying by assuring all the people which we all take your own protection extremely seriously. Underneath the particular luxury, comfort and in addition efficiency of our private charter service, we all have built upon a foundation of safety. Whilst being held accountable for all the of our own exacting safety measures, each single it of our employees, operators plus aircraft are in addition rigorously subjected in order to the actual FAA Part 135 rules plus regulations. Let a mind be put at ease knowing which you re in the safest hands in the industry in the course of each and every step of your journey.

Based found on the number of passengers we happen to be planning to be able to take with we aboard your flight not to mention how far you are generally travelling, our expert aviation consultants will certainly support we inside selecting the ideal aircraft model for your individual requirements out of an enormous selection of the actual 15,000 aircraft we all provide. We all even take any kind of time restrictions into consideration thus which we can provide we the particular best cruising speeds and in addition altitudes with receive you where you have to go because swiftly as possible. Arrangements may be made for extra baggage space, ground transportation and in addition even hotel reservations. Our onboard amenities offer a diverse array of options including elegant dining not to mention beverage service, full leisure systems, totally stocked office areas with wireless internet access plus even full beds. In the event you may dream it, we will bring it with everyday living.

If perhaps you would like to charter a private jet now and / or would merely like to be able to gain more information and facts about Paramount Business Jets, please do not hesitate in order to call us at +1-877-727-2538. We happen to be accessible to be able to aid you 24/7, all the year round. We happen to be happy to be able to answer any kind of questions or simply concerns you can have so which together we can easily commence to create a travel plan of the particular highest standards.

If you want to charter a private jet with PBJ and want further info, please contact us here.

Source: http://helpinghands.in/charter-a-private-jet-now-via-paramount-business-jets/

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The Necessity of Estate Planning and Trusts | Finance information

If you do not have a good estate plan, Uncle Sam, your state treasurer or an attorney may be the happiest beneficiaries when you die. Estate, estate planning and trusts are ways of avoiding unnecessary taxation and your family high payments to an attorney that can erode your. Proper estate planning does not have to cost a fortune and it puts you in control of the division of assets. It gives you control from the grave on the disposition of your items besides saving dollars that you want to go to your family.

The most important part of estate planning is the creation of a will. If you die intestate, without a will, your state has a plan on how to dispose of your property. The state?s scheme uses blood relationships to deter mine who gets the assets of the estate. While you might have a specific person in mind for a treasured item you know they?d love and cherish, the state?s plan might give it to another who would never value it as much. Depending on the family that remains when you pass, it could then pass your estate to family members you do not really like and bypass those that really care about you or took care of you. If you have dependent , it?s important to select children guardians for them if something should happen to you and your spouse. Make certain that you ask the party before you name them as the guardian. While they may be the perfect choice, not it?s a big responsibility that they may be ready to handle. You name so to executor or Executrix for the estate in the will. This is the person in charge of distributing the property at your demise. It is best to name alternate in the event that at the primary executor is unable to do the job. You can use a spouse or a trusted for this child. This person looks over the work of the attorney at the time of your death and Arranges for the distribution of your property. If you worry about finding someone else you?ll want later, do not. You can change any part of your will at any time. For those starting on the road to estate planning, you?ll need an estate planning checklist. The first item on the list is an assessment of all your assets. You need to identify the type of ownership of all the assets on the list. For instance, if you own the property in joint tenancy with rights of survivorship, JTWROS, the joint owner Receives the property when you pass. Most married people own their homes and other large items together. In those cases, tenancy by the Entirety is the normal type of ownership. The final type of joint ownership is tenancy in common where each person owns a specific percentage of the property and can sell it. Of course, for own individually owned property, you need to list the owner of the property. list all the life insurance policies on your life or those you. You also need to list the beneficiary of the policies for your estate planning checklist, the cash value, face value and ownership of each policy. Since life insurance becomes part of your estate, in most states and for federal taxation, all of these factors become important for larger estates. List all other assets you own real property as search, automobiles, personal property, antiques , seeking bank products as checking accounts, CDs or savings accounts, brokerage accounts and other liquid assets. If you do not have a joint owner, use a POD designation for bank products, meaning payable upon death or TOD for investment accounts, meaning transfer upon death. This gives no ownership to the recipient until you pass and you can change it at any time. The benefit of using these designations is that the asset does not pass through your estate, meaning it does not go through probate and releases immediately to the POD or TOD. Do not forget to list the name of the institution that holds the asset and the account number. The final items to list on your estate planning checklist are pension plans, annuities, IRAs and other retirement plans. While these items are not included in your will unless you name your estate as your beneficiary, they are part of your estate and increase the value of your estate. You do not use a will for these types of accounts since you name a beneficiary. Unlike a will, there is no delay on asset the recipient receiving the. It does not go through probate and is uncontestable. Many people do not want their assets listed in the paper and want to make transfer easier for their heirs. To accomplish this, they use a trust. Estate planning and trusts not only make it easier and faster for the transfer, but you also maintain more control on the disposition of assets and use a professional manager to protect your heirs from Themselves or increase the value of the estate. So trusts are a way to minimize federal and state estate taxes when properly used. Often people with special needs children use trusts to make certain that there is adequate money available for their benefit. If your adult child is a special needs child, make certain that you work closely with an attorney that Sun does not make them your forethought ineligible for Medicaid or other benefits Necessary for their care. One reason for listing all the items on your estate planning checklist and estate planning and considering the trusts is to avoid unnecessary estate tax or state inheritance tax. estate tax is a portion of the money, after Certain exclusions, subject to taxation. While the federal exclusion is quite high, $ 3.5 million, many of the states have much lower limits. People in special situations, seeking as cohabitation, should speak with an attorney if they want their life partner to receive their estate since exclusions are very low for this type of situation at most state levels, Which causes of increase in taxation.

The federal estate tax includes life insurance policies, even though some of the states exclude life insurance, so the use of estate planning and trusts can be very beneficial to those with large amounts of life insurance. Estate planning and trusts can reduce the amount of tax paid by a Considerable amount, simply by changing ownership of the policy or through the use of an irrevocable life insurance trust.

While not everyone has a large estate, no matter what the size, it?s best to do estate planning and trusts if a trust is necessary. The initial phase of estate planning and filling out an estate planning checklist can take a while. However, once you have an estate plan, you?ll find that it?s easy to update it every four or five years if there are any changes.

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Source: http://www.lovefinanceinfo.com/2012/03/the-necessity-of-estate-planning-and-trusts/?utm_source=rss&utm_medium=rss&utm_campaign=the-necessity-of-estate-planning-and-trusts

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2011 IIDA Southern California Calibre Award - Architecture & Interior ...

Los Angeles

Congratulations to Arc_ID instructor Steven Drucker and SAA Interiors and Architecture for winning the 2011 IIDA Southern California Calibre Award ? Large Office.

SAA/Shlemmer Algaze Associates

NIGRO KARLIN SEGAL AND FELDSTEIN

Los Angeles

Full service design for a two floor Accounting and Business Management firm relocating to new facilities in Westwood. The project features interconnecting stair, conference and training facilities as well as high efficiency glazed perimeter offices and open office solutions to service the firm?s Audit, Tax and Business Consulting practices. The project was also designed to feature the firm?s large photography collection which provides a gallery-like experience while moving through the space.

Visit the website

About Steven Drucker

Steven Drucker, AIA, MArch, is an architect and designer whose work encompasses architectural, interior, graphic, and furniture design. Mr. Drucker has been involved in retail, institutional, and commercial projects with particular emphasis on corporate and office design and space planning. He will be joining the Arc_ID instructional team once again this Spring Quarter to teach Master?s Project Research & Programming, the first in a 3-course sequence that focuses on independent research and the development of a project type, concept and program on an individual basis. In addition to the research component of the class, students will develop the program and initial concept for their Master?s Studio Project, which follows the Research and Programming class in the MIA degree sequence.

Visit:
http://www.saaia.com/

Register:
Master?s Project Research & Programming

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Source: http://uclaextensionarcid.wordpress.com/2012/03/16/2011-iida-southern-california-calibre-award/

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Differences between E-Commerce and E-Business

Article by Harry

E business, Ibis, E Commerce, Edom and there are more of these terms that are broadly used as acronyms or interchangeable terms. However in the Internet Language eBusiness or E biz and eCommerce or E com are two differentiated terms.E commerce refers to online transactions ? buying and selling of goods and services over the Internet involving transaction of monetary nature.

Electronic commerce or eCommerce are on-line business activities for products and services, be it business to business or business to consumer through the Internet. This is categorized in two broad heads:

Online Selling - An online selling activity includes and provides the consumer with the information they might need to make a buying decision in favor of the product or service offered in the website.

Online Purchasing ? An eCommerce site with the help of technology infrastructure buys product over the Internet. It also included providing or being provided with online quote requisition, order placement and payment procedures.

E Business refers to online transactions including interactions with business partners, customers and vendors. eBusiness interactions are aimed at improving business processes and efficiency. In the present time most organization realize the importance of Internet and transforming the businesses into an eBusiness one to maintain the competitive edge.

In literal meaning words Commerce and Business don?t differ much in English dictionary. These two words are written and meant to describe organizations carrying out businesses. The difference between eCommerce and eBusiness is artificial and necessarily covers electronically transactions or information?s. While an eCommerce is the conclusion to a sale or purchase activity through internet with the help of internet banking or credit card gateway, eBusiness is a continuous process right from initiation of sale offer to after sales customer caring.

It even does not end there and initiate another phase of the sale. Customer educating, Internet Marketing, researching etc all come under eBusiness. While an eCommerce activity can be done by just with a website that accepts Credit / Debit cards and similar on line purchase instruments, eBusiness scope is lot more than just buying and selling over the Internet, it goes into much depth of procedures and cultures of an organization. It gives the site owner the power to connect directly to the customers, vendors, employees, partners, using the web. EBusiness activities are result of much more organized effort and a wholesome system through internet.

To conclude, it can be summarized that an eBusiness uses the Internet for all of its business activities, while eCommerce is only one domain of an eBusiness.

Source: http://www.newfaustin.com/differences-between-e-commerce-and-e-business/

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